My contract signatures won't save or submit

If you're having trouble signing your closing documents electronically through DocuSign, here's how to resolve the most common issues.

Check if your signing link has expired

DocuSign links expire after a set period. If you click the link and see an error or expiration message, contact your Opendoor advisor (Home Sales Advisor) or reach out to support to request a fresh signing link. Do not attempt to modify the URL — a new link must be generated on Opendoor's end.

Troubleshooting steps

1. Try a different browser. Some browsers handle DocuSign better than others. Google Chrome is recommended for the most reliable experience.
2. Disable ad blockers and pop-up blockers. These can interfere with DocuSign loading properly or prevent signature fields from appearing. Temporarily turn them off, then reload the signing page.
3. Switch devices. If signing on your phone isn't working, try a computer instead (or vice versa). A larger screen can also make it easier to locate all required signature fields.
4. Click the correct signature fields. Look for the yellow highlighted areas in the document — those are the fields where your signature or initials are required. Missing a field will prevent the document from submitting.
5. Clear your browser cache. If signatures aren't saving, clear your cache, close all other browser tabs, and try again with only the DocuSign tab open.

If the document shows an error

Do not re-attempt signing multiple times. Repeated failed attempts can cause issues with the document. Instead, stop and contact support right away so the team can check the status of your documents and re-send if needed.

Tip: Before you start signing, make sure you have 10-15 uninterrupted minutes. Closing the signing session partway through can sometimes cause progress to be lost.