Who should complete the Digital Checkout?
Agents should complete the Digital Checkout on your client’s behalf. In some cases, agents choose to go to the home to take the photos themselves; others prefer to coordinate with the seller. You can complete the Digital Checkout process in your Agent Dashboard.
When should Digital Checkout be completed?
Digital Checkout can be completed as soon as the home is completely vacant (including all tenants, other occupants, and all of your client’s belongings). While Digital Checkout can be completed as early as you wish, the deadline is 11:59pm the night before your client’s scheduled close. If your client is unable to vacate their home by the deadline, please contact your Experience Partner.
What if we’re unable to access the home to take photos?
If your client’s home is a rental, we ask you to coordinate with their tenants to provide the Digital Checkout photos. If your client has already moved out and is no longer in the vicinity of the home, and you don’t have access to the home, please contact your Experience Partner.
What if we miss the deadline?
Please contact your Experience Partner as soon as possible if your client is likely to miss the deadline. If Digital Checkout has not been completed before the deadline and you haven’t made arrangements with your Experience Partner, this could put your client’s closing at risk.
How many photos do we need to submit?
You’ll need to submit approximately 10 photos. We ask you to photograph all key areas of the home—you’ll find the full list in the Agent Dashboard.
Where do we leave the keys?
Please leave the front door key in the lockbox provided during assessment. Additional keys (such as mailbox keys, pool keys, garage openers, etc) can be left on the kitchen counter. The lockbox can be left on the front door handle (recommended), on the front hose bib, on the gas lines, or in any other secure location—just let us know where you’ve left it in your Agent Dashboard. If your client has misplaced the lockbox or the code, please contact your Experience Partner.
What happens after Digital Checkout is submitted?
We’ll review the photos and other Digital Checkout information. Your Experience Partner will contact you if any follow-up is needed.