How do I contact Opendoor support?

You can reach Opendoor support through the following channels.

Phone

Call 888-352-7075. This is the fastest way to get help with urgent or time-sensitive issues.

Email

Send a message to support@opendoor.com. Include your property address and a clear description of your question or issue so our team can assist you quickly.

When to call

Call if you have an urgent issue such as:

• An access code not working during a tour
• Closing questions or last-minute changes
• Any time-sensitive matter that needs immediate attention

When to email

Email is best for non-urgent questions, including:

• Document requests
• General inquiries about the process
• Situations where you prefer written communication and a paper trail

Your Home Sale Advisor

If you have an active transaction, you may have a dedicated Home Sale Advisor assigned to you. You can contact them directly for questions about your specific sale or purchase.

Check your dashboard for your Home Sale Advisor's name, phone number, and email address.

Tip: For the fastest response, always include your property address when reaching out — it helps our team pull up your information immediately.

What if you cannot reach your Home Sale Advisor?

If your assigned Home Sale Advisor has not returned your call or is not responding:

1. Call the main support line at 888-352-7075. A different team member can help you or escalate your request to your Home Sale Advisor's team.
2. Email support@opendoor.com with your name, address, and a description of what you need. Include the word "urgent" in the subject line if your closing date is approaching.
3. Check your dashboard at opendoor.com — you may be able to complete some tasks (like reviewing documents or checking your offer) without waiting for a callback.

Note: If you are under contract and have an urgent question about your closing, call 888-352-7075 and let the team know your closing date. They can connect you with the right person.

I was supposed to receive a callback but did not

If Opendoor scheduled a call with you and you did not receive it:

1. Check your recent calls — Opendoor may call from a number you do not recognize. Look for calls from area codes associated with your market or from toll-free numbers.
2. Call 888-352-7075 to request a new callback or to handle your question directly with the next available team member.
3. Make sure your voicemail is set up and your phone accepts calls from unknown numbers — some customers miss callbacks due to call-blocking apps or full voicemail boxes.

Opendoor tried to call me and I missed it

If you received a voicemail or missed call from Opendoor:

• Call back at 888-352-7075 — the team can look up your account and continue where the conversation left off.
• Check your email and texts — your Home Sale Advisor may have also sent a follow-up message with the information they were calling about.
• You do not need to reach the same person — any support team member can access your file and help you.