How do I report a rental scam using an Opendoor property?

If you have found a fake rental listing that uses an Opendoor-owned property, reporting it quickly helps protect you and others. We advise ceasing all communication with the scammer immediately. Here is exactly where and how to report it.

Step 1: Report to Opendoor

Call 888-352-7075 or email support@opendoor.com. Include the following details:

• The link to the fake listing
• The property address
• The scammer's name, phone number, or email (if you have it)
• Screenshots of the listing or any conversations

Opendoor actively works to identify and take down fraudulent listings. Your report helps us act faster.

Step 2: Report to the platform

Flag or report the listing directly on the site where you found it -- Craigslist, Facebook Marketplace, Zillow, or any other platform. Most sites have a "Report" or "Flag" button on each listing. Removing the listing prevents other people from falling victim.

Step 3: Report to the FTC

Go to reportfraud.ftc.gov and file a report with the Federal Trade Commission. The FTC tracks fraud patterns across the country and uses reports to build cases against scammers.

Step 4: Report to local law enforcement

File a police report, especially if any money changed hands. Bring all evidence you have -- screenshots, text messages, emails, and payment receipts. A police report creates an official record and may be needed if you pursue financial recovery.

Save everything

Important: Do not delete any communications with the scammer. Save screenshots of the listing, all text and email conversations, payment confirmations, and any contact information the scammer used. This evidence is critical for investigations.

Even if you did not lose money, your report matters. It helps law enforcement identify scam networks and helps Opendoor get fraudulent listings removed before someone else is harmed.

Reporting as a real estate agent

If you are a real estate agent and have discovered that an Opendoor listing is being fraudulently advertised for rent — whether reported to you by a client, neighbor, or through your own research — please report it using the same steps above.

When reporting as an agent, include:

• The platform where the scam listing appears (Facebook Marketplace, Craigslist, Zillow, etc.)
• A link or screenshot of the fraudulent listing
• The Opendoor property address
• Your contact information so the team can follow up if needed

Your report helps protect consumers and removes the fraudulent listing faster.