The Opendoor app is not working (login loops, errors, crashes)

If the Opendoor app or website isn't loading properly, getting stuck, or crashing, work through these troubleshooting steps in order.

Step-by-step fixes

1. Force close the app and reopen it. On iPhone, swipe up from the bottom and swipe the app away. On Android, tap the recent apps button and swipe it closed.
2. Check for app updates. Open the App Store (iPhone) or Google Play Store (Android) and install any available updates for the Opendoor app.
3. Clear your browser cache if you're using opendoor.com on a computer. Go to your browser settings and clear cached data, then reload the page.
4. Try a different browser or switch between the app and the website. If the app isn't working, try logging in at opendoor.com instead (or vice versa).
5. Check your internet connection. Try switching between Wi-Fi and cellular data to rule out a network issue.
6. Restart your phone. A full restart can resolve background issues that cause apps to freeze or crash.
7. Uninstall and reinstall the app. Delete the Opendoor app from your phone, then download it again from the App Store or Google Play Store.

Common issues and quick fixes

• Login loops (the page keeps redirecting back to sign-in): Clear your browser cache and cookies, then try again.
• Blank or white screens: Try a different browser, or switch from the app to the website.
• App crashing on open: Update to the latest version or uninstall and reinstall.

Tip: Make sure you're using the correct app. "Opendoor" is for browsing homes, touring, and managing your transaction. "Opendoor Key App" is a separate app used only for taking self-assessment photos. They are different apps with different purposes.

Agent portal issues

If you are a real estate agent and cannot log into the Opendoor agent portal, access your dashboard, or download offer documents:

1. Try resetting your password using the "Forgot password" link on the agent portal login page.
2. Clear your browser cache and try again, or use a different browser.
3. Make sure your license information is up to date — if your license expired or your brokerage changed, your portal access may be affected.
4. Call 888-352-7075 and let them know you are an agent with portal access issues. The team can verify your account and help restore access.

Website not accepting my property details

If you are trying to request an offer at opendoor.com and the website is not accepting your property details (for example, lot size is too large, the form is stuck, or you are seeing an error):

1. Double-check the information you entered — make sure the address, lot size, and home details are accurate. Some fields have limits (for example, very large lots may not be eligible).
2. Try a different browser or device — some form issues are caused by browser extensions, cached data, or outdated browsers.
3. If the error persists, call 888-352-7075 or email support@opendoor.com with your address and a description of the error. The team can check eligibility manually and help you proceed.