I'm a vendor — how do I verify a work request is legitimate?

If you received a work order or job request mentioning an Opendoor property and want to confirm it is legitimate, here is what to do.

Step 1: Call Opendoor directly

Call 888-352-7075 and provide the property address and work order details. Our team can verify whether the request came from Opendoor and confirm the scope of work.

Step 2: Check the email sender

Legitimate Opendoor communications come from @opendoor.com email addresses. Be cautious of similar-looking domains such as @opend00r.com, @open-door.com, or other variations designed to appear authentic.

Step 3: Verify through your vendor platform

If you were contacted through a third-party vendor management platform, verify the work order through that platform's official channels rather than relying solely on email or text messages.

Red flags for fake work orders

Watch out for these warning signs:

• Requests for upfront payment via wire transfer, cash, or gift cards
• No official work order number or reference ID
• Communication only via text message from personal phone numbers
• Pressure to begin work immediately without written documentation
• Instructions to purchase materials with your own funds and submit for reimbursement to an unfamiliar entity

When in doubt, call before performing any work. A quick phone call to 888-352-7075 can confirm whether the request is real and protect you from fraud.

Tip: Always request a written work order with an official reference number before starting any job associated with an Opendoor property.